Troubleshooting Basic Workflow Issues with the Classic Agent

The following troubleshooting tips might help you with the basic workflow:

I restarted my application, but the Test button is not enabled

In order to enable the Test button on the Test Extensions dialog box, you must restart your application. Do not restart Silk Test Classic; restart the application that you selected on the Enable Extensions dialog box.

You must restart the application in the same manner. For example, if you are testing:

  • A standalone Java application that you opened through a Command Prompt, make sure that you close and restart both the Java application and the Command Prompt window .
  • A browser application or applet, make sure you return to the page that you selected on the Enable Extensions dialog box.
  • An AOL browser application, make sure that you do not change the state of the application, for example resizing, or you may have issues with playback.

You can configure only one Visual Basic application at a time.

The test of my enabled Extension failed – what should I do?

If the test of your application fails, see Troubleshooting Configuration Test Failures for general information.